Customer experience for field service

Never ask "Where is my technician?" again.

AlmostThere turns vague appointment windows into live arrival experiences with technician tracking, dynamic ETAs, and automatic customer updates.

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Live ETA

14 min

Technician is on the way

AlmostThere

Route visibility

32%

Customer calls avoided

Trusted by service teams that value every arrival

VoltHausPipePilotFixitAllLogicSync

“AlmostThere reduced our daily status calls and gave customers the same confidence they expect from package tracking.”

Sarah Linden, Operations Lead

The solution

Turn every appointment into a clear arrival story.

AlmostThere keeps customers informed from dispatch to arrival, so your team spends less time answering status calls and more time delivering great service.

Live technician tracking

Share a branded tracking view that shows customers when the technician is on the way.

Dynamic ETA updates

Adjust arrival times as routes, traffic, and job progress change throughout the day.

Automatic notifications

Send proactive updates when an appointment starts, slips, pauses, or is nearly there.

Transparent communication

Give customers one reliable place to check status instead of calling dispatch.

Better customer experience

Replace uncertain waiting with confidence, fewer surprises, and smoother arrivals.

Feature overview

Everything service teams need to manage arrivals.

Scan the core AlmostThere capabilities available now and the planned modules that round out the service journey.

14 min

Live Tracking

Customers see where their technician is, when they will arrive, and what is happening next while field teams keep the workflow simple.

Branded tracking

Live ETA

Field adoption

SMS

Push

Kunde ist informiert

Team sieht Verlauf

Notifications and Chat

Send proactive SMS, WhatsApp, and push updates when plans change, then keep arrival questions in one clear conversation.

SMS

Customer chat

Route Planning

Plan efficient service days, adjust stops when priorities shift, and keep dispatch aware of every route change.

Daily routes

Stop changes

Dispatch view

32%

weniger Anrufe

Brand

eigene Seiten

Analytics and White Label

Track arrival performance and call reduction while presenting tracking pages, messages, and domains under your own brand.

Call reduction

Arrival metrics

Custom brand

How it works

A better arrival experience in three steps.

From scheduling the job to sharing live arrival progress, AlmostThere keeps every customer clear on what happens next.

Schedule the job

Your business adds the appointment and customer details so the visit is ready to track.

Technician starts the trip

When the technician heads out, AlmostThere starts the arrival experience and shares the latest ETA.

Customer follows live

The customer opens a branded tracking page to follow the arrival in real time without calling dispatch.

Built for real service days

Keep every stop visible without adding dispatcher work.

AlmostThere fits the messy parts of field work: delays, clustered routes, urgent reschedules, and customers who need reassurance.

Residential repairs

Reduce inbound "where are you" calls for short appointment windows.

Installations

Prepare customers before multi-person crews arrive with equipment or access needs.

Maintenance routes

Give property managers a single live view across recurring visits.

Emergency jobs

Set expectations quickly when priority calls shift the day.

Pricing

Plans that scale with your service volume.

Start with arrival tracking for one team, then add automations and integrations as your operation grows.

Free

For trying live arrival tracking on a small route.

per dispatcher / month

Start for Free

Up to 25 tracked appointments
Customer tracking pages
Email arrival updates
Basic ETA sharing

Starter

For small teams that want branded ETAs fast.

$79

per dispatcher / month

Start Starter

Up to 250 tracked appointments
Branded customer tracking pages
Email and SMS arrival updates
Basic route visibility

Growth

No rip-and-replace

Use AlmostThere alongside the scheduling tools your dispatchers already trust.

Cancel anytime

Monthly plans stay flexible while you prove the call reduction.

Fair message usage

SMS-heavy teams can add message bundles without changing plans.

FAQ

Common questions before launch.

The setup is intentionally light so your team can test it on live routes without a long implementation project.

Do customers need to install an app?

No. Customers open a secure tracking link from SMS, WhatsApp, email, or your existing messages.

Can technicians hide precise location?

Yes. Teams can show exact location, route progress, or ETA-only updates depending on the job type.

How fast can we launch?

Most teams can pilot a route in a day with a CSV import or a lightweight scheduling integration.

Ready to reduce status calls?

Give every customer a clear arrival experience with AlmostThere.

Start tracking arrivals for free or talk with us about how AlmostThere fits your service operation.

Start for Free Request a Demo